A Brand Promise

Great Plains Kubota has seen a lot of changes over the last few years, but our commitment and dedication to customers has not.
When we first starting communicating our products consistently we asked customers to “Ride With The Brand.”  To us this meant that we took loyalty and pride in our products and with our customers.  Since this time we’ve begun to focus our attention to our heavier equipment designed for work.  This combined with our attention to customers working needs has created  a new platform for our brand promise. Our brand promise is that we will be “The Brand That Works For You.”   This promise is supported by our mission statement, and our individual sales, service, parts, and rentals, promises.
– Sales –
“We’ll work hard to earn every customer’s trust!”  We will work to gain our customer’s trust by: continuing to gain knowledge of the products we sell, by treating all customers with respect, and by communicating with the customer before, during, and after any sale.
– Service –
“If it’s not right, it’s on us!”  We will work to provide a level of service that’s beyond our customers’ expectations completing the work desired in a quick and efficient manner.  We will maintain contact with customers during this process to insure work is completed to their satisfaction.  We will continue to improve our service through training, and by surveying our customers for opportunities to improve their service experience.
– Parts –
“Our goal is to have the parts our customers need when they need them!”  We will work to keep
frequently used parts in stock, while effectively ordering, and delivering non-stocked parts to our customers.  We will strive to improve our customers’ parts fill rate and satisfaction by reviewing past sales, anticipating parts needed for new models, and by listening to the needs of our customers.
– Rentals –
“Our equipment will be ready to work!”  The GP Rents commitment is to provide customers with clean, late model, well maintained equipment that’s ready to work.  We will deliver this promise by thoroughly
cleaning, inspecting, and maintaining, each piece of rental equipment before it leaves our yard.
– Mission Statement –
Our mission is to provide quality equipment solutions while conducting business in a manner that honors and respects God, our employees, our customers, our suppliers, and the communities we serve.

For more information about Great Plains Kubota visit www.greatplainskubota.com

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