The Extra Mile was written by Reed Boettcher in the Summer 2016 issue of Great Plains living
When hay season started ramping up, Kubota answered the call. With the assistance of dedicated Great Plains Kubota customers, along with Miki Kuronuma, Shingo Hanada, and Dave Palmer, GP took to the hay fields to get constructive feedback from Kubota baler customers. This isn’t a new practice for the Kubota hay tool team though. They reached out last season as well, however this, the rural Duncan area, was new territory for the team. Kuronuma of KTC’s Machinery/Business development group along with Hanada, GM of Tractor and Utility Planning Sales and Promotion, and finally Palmer, Sr. Product Manager of Hay tools have invested their time and resources to ensure Kubota’s hay line exceeds customer expectations.
Just north of Duncan you’ll find Marlow, Okla. Here, a custom baling operation owned by Clyde Harms Sr., his son Clyde Harms Jr., and partner Tom Heinrich puts Kubota equipment to the test on a daily basis. As committed GP customers, they own and operate several Kubota tractors, disc mower conditioners, and balers. This baling operation’s passion for Kubota equipment sparked KTC’s interest in garnering feedback by allowing Harms’s operation to test a new baler. This season, at the risk of their own profits, Harms and company have agreed to use Kubota’s new BV4580 prototype this hay season. Likewise, Kubota has technicians on call if the experimental 5X6 baler should have any issues. Kuronuma, explained further why Kubota was going to such great lengths for their equipment and customer base.
“Kubota is deeply committed to quality and customer satisfaction, and while we are relatively new to the hay tool market we are pulling all the stops to ensure our hay equipment is as reliable, if not more than any other manufacturer. We strenuously test our equipment, then send engineers like myself into the fields with prototypes. We have 15 prototype balers in the central division ranging from San Antonio all the way to North Dakota. We are dedicated to our equipment, and take these extra steps to ensure our hard work is not wasted.”
The Kubota hay tool team later visited Dan Wright’s cow calf farm near Loco, Okla. to gain further insight on the BV4180 Premium, which Wright purchased last year. Wright had this to say about his Kubota baler.
“Overall, I was very impressed with my Kubota baler. It makes really tight bales, and it seems like you can’t plug it up. The more hay you feed it, the better it works,” said Wright.
Spending time with vendors and customers is never wasted at Great Plains Kubota. The time spent in the field proves to us that as a dealership we can rely on Kubota to deliver a product we can stand behind, and offer a reliable way for customers to make a profit.